Members have access to guidance and support from the care services team. This team consists of social workers, program staff, case workers, and social work interns. The team is here to help with aging-related challenges and unexpected situations.

Managing Expectations

Care Services is a balancing act that supports individuals, while ensuring they are not in harm’s way. For members who require more-intensive services, CHV connects them to a geriatric care manager or other resources, who can address day-to-day needs. CHV staff and services are confidential. We do not share your information without your permission with anyone.

Three Levels of Care Services

Level One: Resources and Referrals

Resources and referrals on information, services, and/or supports. This includes research, making introductions to experts, or making recommendations about services or products. Commonly requested resources include: home care, home modifications, rehabilitation centers, hospices, insurance information and more.


Example: A member plans to visit assisted living facilities with their family and calls Care Services to learn about local facility options.

Level Two: Short Term Support 
Short term case management services. Some short term needs we have worked with in the past include hospital transitions, thinking through advanced directives, understanding a new diagnosis, beginning home care, and more.


Example: A member breaks their hip and is in the hospital when they call Care Services. Care Services helps the member transition to rehab and receive physical therapy when they are at home. After which they no longer need care services.

Level Three: Ongoing Support
Ongoing support, weekly or biweekly counseling and case management, to members. Common ongoing cases include supporting members who are caregivers, members with memory concerns, and members managing mental or chronic illness.


Example: A member is the caregiver of their spouse who has end stage cancer. The caregiver seems to be experiencing caregiver burnout and is unaware of supports available to themself as well as their spouse. The care services worker discusses self care options for the caregiver and aides the caregiver in setting up home care, hospice, and accessing medical equipment for their spouse. The care services worker continuously checks in with the member regarding their diagnosis progression and offers continuous caregiver support.

Village Connections Program

Volunteers work directly with one or two members who rely on extra support to remain active community members. Village Connections volunteers visit regularly with their assigned member and carry out needed tasks. Such as friendly check ins, reading mail, going shopping, reducing household clutter, helping with phone calls or managing email. In addition to the usual volunteer background check and training, Village Connections volunteers receive quarterly training related aging and care issues and maintain communication with CHV staff for support, and guidance.


Interested in becoming a Village Connection Volunteer? Email Liz Gregg at for more information.

Support Groups

CHV currently offers two support groups that are open to anyone in the community Parkinson’s support group and our LGBTQ Brain Health group which meets biweekly. The care services team also works with members interested in starting their own support group.