Members have access to guidance and support from the care services team. The team is here to help with aging-related challenges and unexpected situations. CHV staffs two licensed social workers, who work closely with a group of trained volunteers in the Village Connections program.

Village Connections volunteers each work directly with one or two members who rely on extra support to remain active community members. Village Connections volunteers visit regularly with their assigned member and carry out needed tasks, like reading mail, going shopping, reducing household clutter, helping with phone calls or managing email. In addition to the usual volunteer background check and training, Village Connections volunteers receive quarterly training related aging and care issues and maintain communication with CHV staff for support, and guidance. Interested in becoming a Village Connection Volunteer? Email Samantha Schiffman at for more information.

Three Levels of Care Services:

  • Resources and referrals on information, services, and/or supports. This includes research, making introductions to experts, or making recommendations about services or products. Commonly requested resources include home care, home modifications, rehabilitation centers, hospices, insurance information and more. Ex: A member's plans to visit assisted living facilities with their family and calls care services to learn about local facility options.
  • Short term case management services: Examples include hospital transitions, thinking through advanced directives, understanding a new diagnosis, beginning home care, and more. Ex: A member breaks their hip and is in the hospital when they call Care Services.
  • Ongoing support- weekly or biweekly counseling and case management to support members. Common ongoing cases include supporting members who are caregivers, members with memory concerns, and members managing mental or chronic illness. Ex: A member is the caregiver of her spouse who has end stage cancer. The caregiver seems to be experiencing caregiver burnout and is unaware of supports available to herself as well as her spouse. The social worker discusses self care options for the caregiver and aides the caregiver in setting up home care, hospice, and accessing medical equipment for her spouse.

Managing Expectations

Care Services is a balancing act that supports individuals, while ensuring they are not in harm’s way. For members who require more-intensive services, CHV connects them to a geriatric care manager or other resources, who can address day-to-day needs.

CHV staff and services are confidential. We do not share your information without your permission with anyone.

Support Groups

In addition to connecting members with other members experiencing similar challenges, CHV hosts a handful of formal support groups. CHV currently offers a caregivers support group that meets monthly with a professional facilitator, and a member-led Parkinson’s Support group. Informally, CHV has an active cohort of low vision members who share tools, strategies and ideas. The care services team also works with members who are interested in starting their own group.